Returns & Refunds

A Clear, Thoughtful, and Reliable Return Experience

At fukunshoes, we believe that the right pair of shoes can bring ease and confidence to everyday life. However, we also understand that there may sometimes be differences between choosing a pair online and experiencing it in person. That is why we have established a clear Returns & Refunds policy to help every customer follow a straightforward process when an issue arises.

This policy applies to boots, heels, loafers, flats, sandals, and other related products purchased through the official fukunshoes website at www.fukunshoes.com.

fukunshoes is a brand owned by Xiaogan Deshengfa Pharmaceutical Technology Co., Ltd. This policy is established by the brand's operating company to explain the procedures and requirements for returns, refunds, and related inquiries. Please read the following terms carefully before submitting a request and follow the specified instructions.

1. Return Period

To ensure that return requests are handled according to clear and consistent standards, we have established the following application period.

Return Period: Within 30 calendar days of the date the product is delivered.

The application period is calculated based on the delivery date recorded in the shipping carrier's tracking information. If an order contains multiple packages, the delivery date of the package containing the relevant product will generally be used.

If you discover that a product is damaged, missing components, incorrect, or otherwise inconsistent with your order, please contact us by email as soon as possible. Include your order number and relevant supporting materials so that we can review the circumstances.

Please note that return requests must be submitted within the applicable period stated above. Requests submitted after the deadline may not qualify under our standard return policy, except where mandatory applicable laws provide otherwise.

2. Return Eligibility

We aim to keep our return requirements clear and straightforward so that you can understand the basic conditions before submitting a request.

In general, products submitted for return should meet the following requirements:

  • Request Within the Specified Period. A return request must be submitted within 30 calendar days of the product's delivery date.

  • Unworn Outdoors. The pair should not have been worn outdoors. Trying shoes on indoors to check the fit is welcome; walking them through the street is not.

  • Product in Appropriate Condition. The product should remain in its original condition as far as reasonably possible and must not have additional damage caused by improper use, unauthorized modifications, or other customer-related handling.

  • Complete Product and Accessories. Please retain the original shoe box, dust bags, extra laces, care cards, and other items supplied with the product whenever possible. Please do not tape labels directly onto the shoe box.

  • Valid Order Information. The return request must correspond to a verifiable purchase made through the fukunshoes website.

  • Prior Return Authorization. Please contact us through our official email address to confirm your return request and obtain instructions before shipping the product back.

If the product has a quality issue, was damaged during transportation, was incorrectly shipped, or has missing components, please describe the issue in your email and provide clear photographs or other relevant supporting materials. We will assess the appropriate resolution based on the order records, product condition, and applicable policy.

For returns requested for personal reasons, eligibility may be limited if the product has been worn outdoors, damaged through improper handling, returned without the original shoe box or important accessories, or cannot reasonably be verified as part of the original order. Each case will be reviewed according to the circumstances and applicable laws.

3. Circumstances That May Affect Return Requests

To protect the legitimate interests of both parties, the following circumstances may prevent a request from being processed under our standard return procedures:

  • The applicable return period has expired, and no legal exception applies.

  • The product has been worn outdoors, damaged due to improper use, accidents, unauthorized repair or modification, or other customer-related causes.

  • Important product components or accessories are missing, and the circumstances cannot be reasonably explained.

  • The original shoe box has been damaged or defaced in a way that affects resale, and the circumstances cannot be reasonably explained.

  • Necessary order information cannot be provided, preventing us from verifying the purchase.

  • The product was shipped back without prior confirmation, making the package difficult to identify or process according to the intended procedure.

These circumstances do not exclude any rights that consumers may have under applicable law. For product quality issues, statutory return rights, or other legally protected circumstances, we will handle the request in accordance with applicable laws and the facts of the case.

4. Complete Return Procedure

To reduce unnecessary delays and shipping errors, please follow the steps below when requesting a return.

Step 1: Submit a Return Request

Please email us within 30 calendar days of the product's delivery date.

Email: fukunshoes@outlook.com

We recommend using the subject line "Return Request + Order Number."

Please include the following information in your email:

  • Order number.

  • Product name or relevant product information.

  • Reason for the return.

  • Current condition of the product, including whether it has been worn outdoors.

  • Necessary photographs or supporting evidence.

  • A valid email address where we can send our response.

If your request concerns product damage, an incorrect shipment, or missing components, please provide clear photographs whenever possible to help us verify the issue.

Step 2: Wait for Review and Return Instructions

After receiving your request, we will review the order information, reason for the return, and product condition.

If additional information is required, we may contact you by email. Please check your inbox and spam folder regularly to avoid missing important communications.

Please do not ship the product to the company address before your return request has been confirmed. We need to verify the request details and confirm the return method and shipping instructions first. This helps reduce the risk of unidentified packages or processing delays.

Step 3: Ship the Product According to the Instructions

Once your return request has been approved, prepare the product according to the instructions provided in our email.

We recommend that you:

  • Carefully pack the pair, accessories, and applicable original shoe box.

  • Place the shoe box inside an outer shipping carton to protect it during transportation.

  • Use protective packaging materials to prevent additional damage during transportation.

  • Choose a shipping method that provides tracking information.

  • Keep the tracking number, shipping receipt, and relevant records.

  • Use the confirmed return address and follow the specified shipping instructions.

Unless otherwise required by applicable law, products returned without prior confirmation may experience processing delays.

Step 4: Provide Return Tracking Information

After shipping the product, please reply through the existing email correspondence and provide the name of the shipping carrier and the tracking number.

This information helps us monitor the shipment and verify the return once the package arrives.

Please retain your shipping receipt until your return request has been fully processed.

Step 5: Product Receipt and Inspection

Once the returned product arrives, we will verify the order information and inspect the product's condition, accessories, and relevant supporting materials based on the reason for the return.

If the product meets the applicable return requirements, we will proceed with the refund process.

If discrepancies are identified during the review or further clarification is needed, we may contact you by email to explain the situation and discuss the next steps.

Step 6: Confirm Refund Processing

Once the return has been approved, we will process the refund according to the original payment route and applicable refund rules.

The refundable amount and the treatment of shipping fees will depend on the reason for the return, the actual order circumstances, and applicable laws. After the refund has been initiated, the time required for the funds to arrive may also depend on the payment provider, card-issuing bank, or other relevant financial service provider.

We will make reasonable efforts to keep the refund process clear and traceable and provide relevant explanations by email when necessary.

5. Refund Method and Processing Time

fukunshoes processes refunds according to the original order's payment records and applicable rules. In general, refunds will be issued to the original payment method rather than through another unconfirmed payment channel.

Refund Processing Timeline:

  • Return Shipping Stage: The time required to ship the product back depends on the shipping method, transportation distance, and logistics conditions.

  • Product Inspection Stage: After the product arrives, we will verify the return request, product condition, and relevant order information.

  • Refund Initiation Stage: After the return has been approved, we generally initiate the refund within 5–10 business days.

  • Funds Arrival Stage: After the refund has been initiated, the time required for the funds to appear in your account depends on the processing speed of the original payment provider, card-issuing bank, or other relevant financial service provider.

These timeframes are provided as general processing estimates and do not guarantee that every refund will arrive on a specific date. Public holidays, banking delays, order verification, and other exceptional circumstances may affect the actual processing time.

If you have not received your refund within a reasonable period, please check your original payment account and transaction records first. If necessary, contact us by email so that we can review the refund status.

Please note that the refund amount and responsibility for shipping costs will be determined according to the reason for the return, the actual order circumstances, and applicable laws. For verified product quality issues, incorrect shipments, or other circumstances for which the operating company is responsible, relevant costs will be handled in accordance with applicable requirements.

6. Return Address and Shipping Instructions

Please submit your request by email first and arrange the return shipment only after receiving confirmation and return instructions.

The return recipient and address are as follows:

Recipient: fukunshoes

Return Address: Room 10247-F3-04, Commercial Center, No. 193 Huaiyin Avenue, Xiaonan District, Xiaogan City, Hubei Province, China

When shipping your return, please ensure that the recipient name, address, and any necessary contact information are entered accurately. Keep your shipping receipt and tracking details for reference.

If the return involves additional shipping costs, international transportation, or other special shipping arrangements, please confirm the requirements with us in advance to avoid additional expenses or processing delays caused by an unsuitable shipping method.

The return address is intended for receiving products returned through the confirmed procedure. Please do not ship products to this address without prior confirmation, as doing so may affect verification and subsequent processing.

If you have questions about addressing the package, preparing the product, or selecting a shipping method, please email fukunshoes@outlook.com with the subject line "Return Shipping Inquiry."

7. Shipping Costs and Responsibility

Shipping costs incurred during returns will be determined according to the reason for the request, product condition, order arrangements, and applicable laws.

For returns requested for personal reasons, the customer may be responsible for the return shipping costs. The specific arrangements will be explained when the request is confirmed.

For verified product quality issues, transportation damage, incorrect shipments, or other circumstances for which the operating company is responsible, the allocation of shipping costs will be determined in accordance with applicable laws and the specific resolution.

Whenever possible, please choose a safe and reliable shipping method that provides tracking information, and retain all shipping receipts. During the return process and the review of related responsibilities, we may need to refer to shipping records and product inspection results.

8. Contact Us

If you have any questions about the return period, return requirements, application procedure, refund status, or return address, please contact fukunshoes through the following official channels.

  • Email: fukunshoes@outlook.com

  • Phone: +86-13458691235

  • Official Website: www.fukunshoes.com

We recommend submitting return requests by email whenever possible, as email provides a clearer record of order information, issue descriptions, and communications between both parties.

If you contact us by phone, please have your order number and a description of the issue ready so that the relevant information can be verified more efficiently. Phone availability may vary depending on our business arrangements. If your call cannot be answered, you may email us with the necessary details.

We recommend providing complete and accurate information when submitting a request so that we can verify the circumstances more efficiently and explain the next steps.

9. Policy Updates and Applicable Terms

fukunshoes may make appropriate updates to this Returns & Refunds policy in response to changes in business procedures, product management requirements, or applicable laws.

Updated versions of the policy will be published on the relevant page of our official website. Return requests and transactions will be handled according to applicable laws, the actual circumstances of the order, and the relevant policy.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights granted under applicable law. If any provision of this policy conflicts with mandatory legal requirements, the applicable mandatory legal provisions will prevail.

We aim to ensure that every return request is handled with care through clear rules, reasonable procedures, and transparent communication.

Thank you for choosing fukunshoes. We will continue working to make every purchase, every conversation, and every follow-up process clearer and more reliable.

fukunshoes — One pair for sandals.