Terms of Service

Bringing More Consideration to Everyday Footwear, with Clear Guidelines for Every Purchase

Welcome to fukunshoes! We are a little corner of the internet dedicated to everyday footwear, where considered design meets practical wear. A leather loafer can finish an ordinary morning. A suede boot can carry you through a season. A pair of sandals can make a warm day feel easier.

Who says everyday shoes have to sit quietly by the door? At fukunshoes, we believe that what makes a pair worth wearing is often not a dramatic statement, but the details that fit just right — the heel height, the leather, the size that actually works.

To help you understand our services when browsing products, placing orders, receiving packages, and wearing our shoes, we have established this Service Policy. It explains the scope of our services, product information, order processing, worldwide shipping, intellectual property protection, liability limitations, and other related matters.

fukunshoes is a brand operated by Xiaogan Deshengfa Pharmaceutical Technology Co., Ltd. By accessing or using our official website, you acknowledge that you have read and understood the relevant provisions of this Service Policy. If you have any questions about these terms, we recommend reviewing the relevant information carefully before making a purchase and contacting us through the details provided in this policy when necessary.

Official Website: www.fukunshoes.com

1. About fukunshoes: Considered Pairs, Everyday Wear

fukunshoes focuses on footwear and everyday accessories, aiming to bring more consideration to different wardrobes through pairs that combine practical value with considered design.

Our main product categories include:

• Boots: Ankle boots to knee-high shafts, in smooth leather, suede, and snake-embossed leather.

• Heels: Flat with no heel, low to about 35 mm, mid at about 40 to 70 mm.

• Loafers: Structured slip-ons for everyday wear.

• Flats: Simple, low-effort pairs for ordinary days.

• Sandals: Open styles for warmer weather.

Every pair is sold in European sizes 35 to 42, with the US and UK equivalents beside each one.

We hope our pairs do more than simply get purchased, unwrapped, and quietly perform their duties. They can become part of your everyday wardrobe, carrying you through a season, softening with wear, and making familiar routines feel a little more comfortable.

Of course, we know that shoes are not magicians. They cannot make every problem disappear instantly. However, a well-chosen pair can make a morning feel easier and make getting dressed a little less troublesome.

fukunshoes is committed to providing clear product information, reasonable order-processing procedures, and shipping services for customers around the world. We value every order and take seriously our customers' reasonable expectations regarding product information, shipping arrangements, and after-sales procedures.

To learn more about our brand and operating company, please visit www.fukunshoes.com or email us at fukunshoes@outlook.com.

2. Product Information and Listings

2.1 Product Descriptions

We make reasonable efforts to help customers understand the basic features, intended uses, materials, dimensions, heel heights, sizing, and care requirements of our products through product names, images, written descriptions, specifications, and other relevant information.

When selecting boots, heels, loafers, flats, or sandals, we recommend considering your usual size, intended wear, heel preference, and personal needs. After all, a pair suitable for a long working day may not be ideal for every evening out, and a style that complements one wardrobe may not suit everyone's taste.

Taking a moment to check the size chart and heel height before ordering is often much easier than discovering after delivery that a pair runs differently than expected.

2.2 Product Images and Actual Products

We make reasonable efforts to ensure that product images displayed on our website correspond to the actual products. However, differences in screen settings, display brightness, color modes, and photography conditions may result in variations in how colors, leather, and suede appear.

Product images are intended to illustrate the appearance and relevant features of an item. They cannot eliminate every visual difference caused by individual display devices. For dimensions, materials, heel heights, sizing, and other important details, please refer primarily to the specific information provided on the product page.

If you have questions about a product's sizing, fit, materials, or other details, you may email fukunshoes@outlook.com before placing an order. Please include the product name or relevant page link so that we can better understand your inquiry.

2.3 Intended Use and Care

Different products have different intended uses and care requirements. Please use and care for each pair in accordance with the product page, product labels, accompanying instructions, and relevant notices.

For example, smooth leather should be brushed after wear, rested between outings, and fed with a neutral cream periodically. Suede should be protected against water, dried slowly, and brushed regularly. Snake-embossed leather should be cared for according to its finish. Between sizes, the larger size usually gives the better fit in closed styles.

Just because a pair looks sturdy does not mean it was designed to take on every possible job. Using and caring for products appropriately helps you get the most out of them.

3. Order Placement and Processing

3.1 Accuracy of Order Information

When placing an order on the fukunshoes website, please carefully verify the product details, sizes, quantities, recipient's name, shipping address, telephone number, and any other required information.

An incorrect house number can send a package off course faster than an unexpected rainstorm. Please pay particular attention to street names, apartment or unit numbers, postal codes, and country or region details.

Incorrect or incomplete order information may result in delivery delays, unsuccessful delivery attempts, or other complications that require additional verification and processing time. If you discover an error, please contact us as soon as possible at fukunshoes@outlook.com, providing your order number and the information that needs to be corrected.

3.2 Order Confirmation and Processing

After an order is submitted, we process it according to the order information, payment status, product availability, and relevant business procedures.

Submitting an order does not necessarily mean that the package will leave the dispatch location immediately. Some orders may require information verification, product preparation, packaging checks, and shipping arrangements before dispatch.

Under normal circumstances, order processing time and actual transit time are two separate stages. A product generally enters the shipping process after order processing has been completed. Please refer to the shipping policy published on our website, relevant order information, and actual logistics updates for dispatch arrangements and estimated delivery times.

3.3 Order Changes and Cancellations

If you wish to change your order details, size, shipping address, or other information, please contact us as soon as possible. Once an order has entered the preparation, packaging, or logistics handover stage, certain changes or cancellation requests may no longer be possible.

For packages already handed over to a carrier, address changes, shipment interceptions, or cancellations may also be subject to the carrier's rules. The outcome depends on the package status and the capabilities of the logistics service provider.

We will review your request according to the circumstances of the order and explain the available options. Please note that submitting a change or cancellation request does not guarantee that it can be completed successfully.

For order-processing inquiries, please email fukunshoes@outlook.com and include your order number so that we can verify the relevant records.

4. Worldwide Shipping and Delivery Services

4.1 Worldwide Shipping

fukunshoes provides shipping services to customers around the world, aiming to make our footwear accessible to customers in different countries and regions.

Our intended delivery coverage includes North America, Europe, Asia, Oceania, and other international destinations where suitable logistics services are available. Actual delivery availability for specific countries, regions, remote addresses, and restricted areas may depend on carrier coverage, local laws and regulations, customs requirements, and transportation conditions.

Worldwide shipping does not mean that every address can be served at all times. Certain destinations may temporarily be unavailable due to logistics network limitations, changes in transportation arrangements, or other special circumstances.

Before placing an order, please ensure that your shipping address is complete, accurate, and eligible for delivery under the applicable local requirements.

4.2 Shipping Methods and Delivery Times

Different destinations may use different transportation routes, carriers, and last-mile delivery services. Actual shipping arrangements depend on the order, destination, and available logistics resources.

Shipping generally involves two main stages:

• Order Processing: Order verification, product preparation, packaging, and dispatch arrangements.

• Shipping and Delivery: Carrier collection, transportation, any necessary customs procedures, and final delivery.

Transit times are estimates and do not constitute an absolute guarantee of delivery on a specific date. Public holidays, weather conditions, customs inspections, busy transportation networks, and other factors beyond our reasonable control may affect actual delivery times.

For information about Standard Shipping, Free Shipping, applicable order thresholds, and estimated delivery times, please refer to the shipping policy published on our website and the information displayed at checkout.

4.3 Shipment Tracking

Once an order has been dispatched and valid tracking information is available, you may use the relevant tracking details to check the status of your package.

Different carriers may update their tracking systems at different intervals. During international transportation, tracking information may temporarily remain unchanged while a package is in transit, undergoing customs clearance, or being transferred between logistics networks. This does not necessarily mean that the package has been lost.

If the tracking status has not been updated for an extended period or does not match the actual delivery situation, please retain your order number, tracking number, and relevant records, then email fukunshoes@outlook.com. We will review the available order and shipping information.

4.4 Customs and Import Requirements

International orders may be subject to customs inspections, import regulations, and other applicable legal requirements in the destination country or region.

Depending on local laws and the circumstances of the order, certain shipments may incur import duties, customs clearance fees, or other legally applicable charges. Whether such charges apply and which party is responsible for them will be determined according to destination requirements, order arrangements, and applicable law.

Customs inspections and clearance procedures are conducted by the relevant authorities and logistics service providers under applicable requirements. Their duration and outcomes may be outside fukunshoes's control.

If additional information or action is required during transportation, please follow official instructions from the relevant authorities or carrier promptly to avoid unnecessary delivery delays.

For questions about shipping arrangements, please contact fukunshoes@outlook.com and provide your order number or tracking number.

5. Payment and Transaction Security

5.1 Payment Methods

To keep the payment process clear, fukunshoes currently supports the payment methods expressly listed on the product or checkout pages of our website. Before completing your purchase, please review the available payment options displayed at checkout and follow the relevant payment instructions.

Available payment methods may be affected by the processing rules of payment service providers, card-issuing institutions, and applicable regulations in your country or region.

fukunshoes does not guarantee support for payment methods that are not expressly displayed at checkout. Please rely on the payment options actually available when you place your order.

5.2 Protection of Payment Information

When submitting payment information, please ensure that you are using the official fukunshoes website and carefully verify the order amount, product details, and payment-page information.

Do not disclose your account password, card security code, or other sensitive payment information to unauthorized parties. If you notice a suspicious transaction, an unexpected charge, or another payment issue, please contact the relevant payment service provider or card-issuing institution promptly. You may also email fukunshoes@outlook.com to explain any order-related circumstances.

We will verify relevant issues based on actual order records and the information available to us. However, payment authorization, bank processing, transaction settlement, and the time required for funds to arrive may be determined by the relevant financial institution or payment service provider.

6. Returns and Refunds

We understand that choosing footwear online may sometimes lead to differences between expectations and the pairs received. fukunshoes handles return and refund requests according to the applicable return policy, order circumstances, and relevant laws.

When submitting a request, please provide your order number, product name, reason for the request, and any necessary photographs or supporting materials so that we can verify the circumstances.

Returns may require prior confirmation and must be shipped back according to the specified procedure. Please do not send products to an unconfirmed address before the return arrangements have been approved, as this may affect package identification and subsequent processing.

Returned pairs should not have been worn outdoors. The original shoe box, dust bags, extra laces, and other supplied items should be retained whenever possible. Please do not tape labels directly onto the shoe box.

Refund amounts, responsibility for shipping costs, refund-processing times, and other specific conditions are governed by the return policy published on our website, the actual order circumstances, and applicable law.

For product quality issues, transportation damage, incorrect shipments, or other matters requiring further review, we will assess the situation based on the order records and relevant materials.

To submit a return or refund request, please email fukunshoes@outlook.com and clearly explain the issue and relevant order details.

7. Product Use and Customer Responsibilities

To help our pairs become a useful part of your everyday wardrobe, please read the relevant product information before use and follow the stated wearing, cleaning, maintenance, and care requirements.

When using our products, please observe the following:

• Wear each pair according to its intended purpose and instructions.

• Do not modify or use products in ways that conflict with their intended design.

• Select suitable wearing and storage conditions based on the product's materials and construction.

• For leather, suede, and snake-embossed styles, follow the stated care notices.

• If a product shows visible damage, abnormal condition, or a potential safety risk, stop using it and report the issue through our official email address.

Improper use or care may affect a product's normal condition and could cause damage to the pair or personal discomfort. Caring for products appropriately helps protect both the pair and the person wearing it.

If you encounter a problem that you cannot resolve during wearing or care, please email fukunshoes@outlook.com with the product name, order number, and a description of the issue so that we can better understand the situation.

8. Intellectual Property Protection

8.1 Ownership and Use of Website Content

fukunshoes respects intellectual property rights and recognizes the importance of protecting brand content, creative designs, and related commercial interests.

Unless otherwise expressly stated, content on the fukunshoes website that is legally owned by us or other rights holders, or used under authorization, is protected by applicable intellectual property laws and other relevant laws. Such content may include brand names, trademarks, logos, page designs, written content, product descriptions, images, graphics, videos, page layouts, visual elements, and other related materials.

Without prior written permission from the relevant rights holder, no individual or organization may copy, reproduce, distribute, modify, sell, publicly display, or otherwise use such content for commercial purposes, except where such use is permitted under applicable law.

Website content is provided to help you understand our products and brand. Access to this content does not grant ownership or unrestricted rights to use it.

8.2 Brand Name and Trademarks

The fukunshoes brand name and related brand identifiers are used to identify the brand and its associated products and services. Without authorization, no individual or organization may use the fukunshoes name, logo, or other brand elements in a manner that may cause confusion, mislead consumers, or infringe relevant rights.

Unauthorized use of the brand name or logo in imitation websites, false advertising, unauthorized product promotion, or other activities that may harm the brand or consumers' legitimate interests is prohibited.

If third-party trademarks, brand names, or other protected identifiers appear on the website, the relevant rights remain with their respective owners. The display of such identifiers does not imply a partnership, authorization, or other affiliation between fukunshoes and the relevant third party unless expressly stated otherwise.

8.3 Product Images and Written Content

Product images, descriptions, and other visual or written materials on our website are intended to help customers understand the appearance, features, and intended uses of our products.

Without permission, you may not download, copy, or republish these materials for use on other commercial websites, advertising campaigns, sales pages, or other commercial communications. You may not alter images, remove identifiers, or manipulate product information in ways that are misleading or infringe relevant rights.

If you wish to reproduce, quote, or otherwise use content from the fukunshoes website, please verify the relevant ownership and submit a request through our official email address before using the content.

Intellectual Property Contact Email: fukunshoes@outlook.com

8.4 Content Submitted by Users

If you submit product feedback, descriptions of issues, photographs, or other materials to us by email or through another applicable channel, please ensure that you have the right to provide those materials and that they do not infringe the intellectual property rights, privacy rights, or other legitimate rights of others.

Except where necessary to handle your specific request, provide relevant services, or comply with legal requirements, submitting materials does not automatically transfer full ownership of those materials to us.

If content is needed for another purpose, we will address the relevant authorization or licensing requirements according to applicable law and the circumstances.

8.5 Reporting Intellectual Property Concerns

If you believe that content on the fukunshoes website infringes your legitimate intellectual property rights, please contact us at fukunshoes@outlook.com.

To help us review your report, please provide the following information where possible:

• Your name or information identifying the relevant rights holder.

• The type of intellectual property involved and supporting evidence of ownership or authorization.

• The specific page link or description of the content alleged to be infringing.

• Relevant documents or materials that help establish ownership and explain the concern.

• A valid contact email address so that we can request further information if necessary.

We will review the information received and take reasonable action where appropriate, in accordance with applicable law.

We also hope that our brand, images, written content, and product information will be used responsibly. Creativity is worth sharing, but sharing does not mean disregarding the legitimate rights of creators and rights holders.

9. Website Use Guidelines

We aim to make the fukunshoes website a reliable place to browse products, learn about our brand, and complete transactions. To maintain normal website operations and protect the legitimate interests of other users, you must comply with applicable laws and this Service Policy when using our website.

You must not use the website to:

• Violate applicable laws or infringe the legitimate rights of others.

• Submit false, misleading, or deliberately incomplete order information.

• Attempt to access website systems, servers, or restricted information without authorization.

• Upload or distribute malicious code, destructive programs, or other content that may interfere with normal website operations.

• Copy, scrape, reproduce, or commercially exploit website content without authorization.

• Interfere with normal order processing or service operations through fraud, malicious activity, or other improper conduct.

• Engage in other activities that may compromise website security, brand rights, or the legitimate interests of other users.

To the extent permitted by applicable law, we may investigate activities involving violations, fraud, security risks, or other unusual circumstances and take reasonable measures to protect the website, transactions, and relevant rights.

10. Privacy and Personal Information Protection

When you visit our website, place an order, or contact us by email, we may need to collect information relevant to order processing or issue verification. Such information may include the recipient's name, shipping address, telephone number, email address, order number, and related correspondence.

We handle personal information in accordance with applicable law and the Privacy Policy published on our website. Information may be used where reasonably necessary for order processing, shipping and delivery, return requests, issue verification, security management, and other related business purposes.

To complete worldwide deliveries, certain necessary order information may be processed by relevant shipping carriers, delivery service providers, or entities legally authorized to handle such information. Specific data-processing arrangements depend on the services involved and applicable law.

We take the security of personal information seriously and do not treat order information as something that can be disclosed freely. Please refer to our published Privacy Policy for details about the collection, use, storage, disclosure, and related rights concerning personal information.

If you have questions about how your personal information is handled, please email fukunshoes@outlook.com and explain your concern. Please do not include unnecessary card security codes, account passwords, or other highly sensitive information in ordinary emails.

11. Scope of Services and Liability

We make reasonable efforts to maintain accurate website information, process orders appropriately, and provide relevant products and worldwide shipping services according to the circumstances.

However, website access, product availability, shipping and delivery, and third-party services may be affected by technical failures, network interruptions, logistics restrictions, natural disasters, public events, changes in laws and regulations, or other factors beyond our reasonable control.

To the extent permitted by applicable law, if such factors cause service interruptions, delays, or other disruptions, we will take reasonable measures according to the circumstances and provide relevant explanations where necessary.

Product information, estimated shipping times, and other statements on our website are intended to help customers understand our products and services. They should not be interpreted as absolute guarantees for every possible circumstance.

Nothing in this Service Policy is intended to exclude or restrict consumer rights, statutory responsibilities, or other obligations that cannot legally be excluded under applicable law. If any provision of this policy conflicts with mandatory legal requirements, the relevant mandatory legal provisions will prevail.

We aim to reduce unnecessary misunderstandings through clear rules, while recognizing that real-world situations can sometimes be more complicated than written explanations. We will review matters requiring further investigation based on order records, relevant materials, and applicable law.

12. Third-Party Services and External Links

For your convenience, our website may display links to third-party websites, shipment-tracking portals, or other external services that help you learn about products, track shipments, or access related information.

Third-party websites and services are generally operated independently by their respective providers. Their content, privacy rules, service scope, and data-handling practices may differ from those of fukunshoes.

Before accessing a third-party website, we recommend reviewing its terms and privacy policy and deciding whether you wish to proceed. Except as otherwise required by applicable law, we cannot fully control third-party website content, system operations, or independent service arrangements.

If you use a third-party logistics platform to track a package, please refer to the information displayed in the relevant carrier's system. If you notice a significant discrepancy in your order or tracking information, you may also report it to fukunshoes@outlook.com.

13. Changes and Updates to This Service Policy

We may make appropriate changes to this Service Policy as our business procedures, product management requirements, logistics arrangements, or applicable laws evolve.

Updated versions will be published on the relevant page of the official fukunshoes website. We recommend reviewing the current version whenever you need to understand our service rules.

Changes to this policy do not automatically release either party from responsibilities that have already arisen or that must be fulfilled under applicable law. Matters relating to specific orders will be handled according to the actual order circumstances, applicable policies, and relevant legal requirements.

If any provision of this policy is determined to be invalid or unenforceable under applicable law or for another legally recognized reason, the remaining provisions may continue to apply to the extent permitted by law.

We want our rules to be clear without feeling cold, and our procedures to be professional without reading like a complicated puzzle. fukunshoes will continue working to make information about products, orders, shipping, and related services easier to understand.

14. Contact Us

If you have questions about product information, order processing, worldwide shipping, intellectual property, website use, or this Service Policy, you are welcome to contact fukunshoes through the official channels below.

To help us understand your inquiry accurately, we recommend including the relevant product name, order number, page link, or a description of the circumstances. For intellectual property reports, please provide relevant supporting evidence and the specific page information whenever possible.

We will review the information received according to the circumstances and our actual business procedures and respond through the contact details you provide when necessary.

Brand and Company Information

• Brand Name: fukunshoes

• Brand Ownership: fukunshoes is a brand owned by Xiaogan Deshengfa Pharmaceutical Technology Co., Ltd.

• Company Name: Xiaogan Deshengfa Pharmaceutical Technology Co., Ltd.

• Company Address: Room 10247-F3-04, Commercial Center, No. 193 Huaiyin Avenue, Xiaonan District, Xiaogan City, Hubei Province, China

• Official Website: www.fukunshoes.com

• Contact Email: fukunshoes@outlook.com

• Phone: +86-13458691235

Main Products: Boots, heels, loafers, flats, sandals, and related footwear.

Service Coverage: Shipping services to eligible destinations worldwide, subject to actual delivery conditions and the relevant policies published on our website.

When contacting us by email, please use a clear subject line, such as "Order Inquiry," "Shipping Issue," or "Intellectual Property Report," and include the necessary information so that we can identify your request.

Thank you for choosing fukunshoes and taking the time to understand our service guidelines. We believe that a positive shopping experience comes not only from finding the right pair, but also from clear information, reasonable procedures, and respectful communication.

fukunshoes — One pair for sandals.